Frequently Asked Questions

YES! Our carpet technicians carry a broad range of specialised chemicals for treating various types of stains. We can remove, coffee, tea, blood, urine, food, grease and more. We will work until the stain is gone. We do have to mention that some things just don't come out no matter what we try, but we can tell you if this is the case for you.

Payment is easy. All our vans have mobile eftpos terminals that accept all major credit cards and debit cards. Once we finish cleaning you can simply tap and pay. On occasions where your not present, payment can be made via phone or internet.

Not as long as you think. Your carpet technician is trained to inject steam into your carpet twice, then extract it 4 times.  These extra strokes of powerful vacuum extraction remove all excess moisture leaving your carpet barely damp. On a nice day, your carpets should be dry by night fall. During rain or winter months drying times are about 20% longer, which is really only a few hours.

Most of our clients are amazed at what we can remove from their carpet IF they call us in quickly. Blood, feces, urine, vomit, red wine, ink, gum, kids play doh, makeup etc. can usually all be removed with 100% success and leave your carpets looking like nothing ever happened.

However, if you wait weeks or months to treat these difficult stain types, the chances of total success reduce more and more with each passing day. The moral of the story is don't wait to get the experts in. If you want your carpet to look great and last a long time, early treatment of stains is an absolute must!

All carpet cleaners are NOT created equal! If your carpet cleaner has bad or no online reviews then that should be a massive red flag. It is actually very hard to run a legitimate business in Auckland and have no online platform for people to review you. This means that it takes a deliberate effort on the part of business owners to hide the places they could be reviewed. If you hire a carpet technician that doesn't want their previous customers talking about the service they provided, you're asking for trouble, it's that simple.

The same goes for bad reviews, most customers will only leave a bad review once they have tried to resolve the problem with the business and failed.  At Klever, we go above and beyond to deliver a customer experience that is consistently amazing and simply unrivalled. This is how we gained our 5 Star reputation across all review sites including Google, TradeMe, Facebook, Localist and others.

Modern carpet should last 15-25 years before it starts looking worn out and in need of replacement. New manufacturing standards and processes produce a quality, hard wearing product that should last a very long time.

But, there's catch! It must be properly maintained to extend it's life this far. You see, when carpet is made, it comes out a little bit acidic on the pH scale. This is what makes new carpet so fluffy, nice to walk on, and stain resistant. Unfortunately, as we live our day to day lives in the home, cooking vapors, dust, bacteria and pollens drift around and settle on the carpet, slowly making it more and more alkaline. As the carpet becomes alkaline it looses it's softness and becomes matted and easier to stain.

Professional carpet cleaning fixes this issue by firstly removing the contaminants causing the alkaline shift and simultaneously moving the carpet back to its more acidic state leaving it fluffy and more resistant to staining, thus extending its life and keeping it looking great for years to come.