Remove Pet & Urine Stains From Carpet or Upholstery
Remove the smell of cat & dog urine for your carpet and your home with our professional enzyme & oxidizer treatment
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Fully Insured
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5-Star Rated
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Non-Toxic
Flat-Rate Prices
No Contractors
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STAINS
UPHOLSTERY
Carpet
600+ 5-Star Reviews & Counting...
Get Rid of Cat & Dog Urine Stains for Good
We love our pets, but the stains and smells they leave behind on carpet, couches, mattresses and rugs are another story. If your furry friend has had an accident, the good news is that even old, set-in pet urine stains can often be removed completely — with the right chemistry, the right equipment, and a technician who knows what they're doing.
At Klever, pet urine removal is one of our most-requested specialist services across Auckland. We have the tools and the experience to fully eliminate the stain and the odour at the source.
Types of pet stains we remove:
- Cat and dog urine (fresh and old)
- Vomit from sick pets
- Faeces and brown stains
- Wet dog smell and lingering animal odours
- Cat spray on walls, skirting boards and furniture
What To Do Right Now (Before We Arrive)
If you've just discovered a fresh pet urine stain, the next 30 minutes matter. Here's what to do — and just as importantly, what not to do — before your Klever technician arrives:
Do:
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- Blot, don't rub. Press a clean white towel firmly into the stain to absorb as much liquid as possible. Stand on the towel if you need to. Rubbing pushes urine deeper into the carpet pile and underlay.
- Keep blotting with fresh sections of towel until no more moisture transfers.
- Cover the area with a dry towel and weigh it down to wick out remaining moisture while you wait.
- Open windows to ventilate the room.
Don't:
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- Don't use supermarket carpet shampoos or "pet stain" sprays before we arrive. Most contain ammonia or surfactants that can set the stain permanently or react badly with our professional treatments.
- Don't scrub with a brush. This damages carpet fibres and spreads the contamination.
- Don't use a steam iron or hot water. Heat bonds the protein in urine to carpet fibres, making the stain almost impossible to remove later.
- Don't ignore it. Urine wicks downward into the underlay and subfloor within hours. The longer it sits, the deeper the problem becomes.
If the accident is older — days, weeks, or even years — don't worry. We deal with set-in pet stains every week and we have the chemistry to handle them.
Why Pet Urine Is So Hard to Remove
Most homeowners discover quickly that pet urine isn't like other stains. You can shampoo the carpet, the visible mark disappears, and a week later the smell is back — often worse on a humid Auckland day.
Here's why.
Pet urine contains uric acid crystals — an organic waste product produced when your pet's body metabolises food and burns energy. When urine dries on carpet, the water evaporates but the uric acid crystals bond to the carpet fibres, the backing, and often the underlay underneath.
These crystals are not water-soluble. That's the key. No matter how much you shampoo, vacuum, or steam clean with normal methods, the crystals stay locked in the fibres. Then, every time the air gets humid — and Auckland gets humid often — the crystals reactivate and release that distinctive ammonia-like smell all over again.
This is why DIY cleaning almost always fails on pet urine. You're treating the symptom, not the source.
How We Remove Pet Urine Stains & Odours
The only way to permanently eliminate pet urine odour is to chemically break down the uric acid crystals so they can be flushed out of the carpet entirely. At Klever, we use Odorid — New Zealand's leading commercial-grade pet odour treatment, used by professional carpet cleaners and restoration specialists nationwide.
Before you book any carpet cleaner, ask if they carry Odorid. Many don't. Standard carpet shampoos and even most "pet treatments" simply mask the smell with fragrance. Without a uric acid neutraliser, the odour will return.
Odorid contains a specialised blend of enzymes and surfactants that chemically attack the uric acid crystals and break them down at a molecular level. Once the bond is broken, the contamination can be extracted from the carpet — for good.
Our 5-Step Pet Urine Removal Process
- Inspection & UV detection. We identify every contaminated area, including spots you may not be able to see. Old urine often spreads further than the visible stain.
- Pre-treatment with Odorid. We saturate the affected area to begin breaking down the uric acid crystals. Heavily contaminated areas get extended dwell time.
- Agitation. We work the treatment deep into the pile of the carpet or fabric to ensure every fibre is reached, not just the surface.
- Hot steam injection & extraction. Using our truck-mounted HydraMaster TITAN 325 machines, we inject sterilising hot steam at over 500 PSI through Teflon-tipped Evolution wands. The heat releases the broken-down uric acid from the carpet fibres while the powerful suction immediately extracts the water and contamination.
- Acid-wash deodoriser finish. We finish with a pH-balancing rinse that leaves the carpet smelling fresh, neutralises any residue, and helps the fibres resist re-soiling.
When the Urine Has Soaked Through
If urine has penetrated through the carpet weave into the underlay, surface cleaning alone won't solve the problem. In these cases, we lift a section of carpet, treat the underlay directly, and in severe cases recommend underlay replacement before re-laying. We'll inspect first and tell you honestly what's needed — no upselling, no surprises.
Local Auckland Knowledge
Auckland's climate plays a real role in how pet urine behaves in your home. The combination of humid summers, damp winters, and homes that often aren't fully sealed or insulated means uric acid crystals reactivate constantly throughout the year. A stain that seems dormant on a dry day can flare up dramatically after a wet week.
We also see specific patterns across the region:
- Coastal suburbs (North Shore, Eastern Bays, West Coast beaches) deal with persistent salty humidity that keeps odours active year-round.
- Older central villas often have permeable underlay and timber subfloors that absorb urine — these need deeper treatment.
- Newer builds with concrete slabs trap urine differently and benefit from longer Odorid dwell times.
Our technicians are locally based, know Auckland homes, and adjust the treatment to suit your property — not just the stain.
Our Team & Equipment
Your Klever technician is fully IICRC qualified, personally trained by the owner, and backed by the same equipment we use for our trademark 6-Step steam cleaning process.
That means truck-mounted HydraMaster TITAN 325 machines imported from the United States, 16-inch Teflon-tipped Evolution wands with 6-nozzle steam delivery, and the suction power required to fully extract contamination — not just push it deeper.
Our 100% Guarantee
If we can't get the smell out, it won't come out. That's our promise. Whine it comes to pet urine issues, there are many factors outside of our control so we can't 100% Guaruntee a perfect result so our (no miracles policy applies*). As always, we don't finish the job until your carpet is as clean as humanly possible.
What You Get With Klever Pet Urine Removal
- Spot treatment with patented Odorid chemistry
- Hot steam sanitising and extraction
- Repeat treatment until all stains and smells are gone
- Acid-wash deodoriser to leave carpets fresh and resistant to re-soiling
- Friendly, uniformed technicians who respect your home
- 100% satisfaction guarantee
Book Your Pet Urine Removal Today
Don't live with the smell. Call Auckland's carpet cleaning specialists and get your home fresh, clean, and pet-friendly again.
Che Boielle
The Owner Of Klever
Over the last 8 years I've personally built every aspect of Klever from the ground up to outshine all the rest.
I've agonized over every detail, from our technology and equipment to our communications and processes.
I personally guarantee you the best results and customer experience you'll ever have with any home service provider. If you want to know more about our story click here.
Professional Carpet Care FAQ
What Cleaning Method Do We Use ?
We do the gold standard of steam cleaning. The hot water extraction method of carpet cleaning uses water that’s 98.9 degrees Celsius. This heat is how we break apart dirt and grease from the carpet fiber to be extracted with our powerful vacuum.
Truck-mounted machines are the only machines with the power to reach deep into the carpet pile and extract maximum dirt and whisk away left over moisture. This leaves your carpet cleaner and dryer than little portable machines.
How Long Does It Take?
There are several different factors that determine how long the job will take. Weather, wind, and the skills of the carpet cleaner’s doing the job will all make a real difference.
Carpet cleaning for most homes takes around 2 hours. Dirtier carpet or large homes usually take longer. Most carpet dries within 2-4 hours. Old carpet or thick pile carpet can take up to 8 hours max.
Wet or cold weather generally increases drying times of your carpet by only 25%.
Auckland Carpet Cleaning Prices
We use transparent flat-rate pricing meaning if you have a 4 bed house, you'll pay the same as someone else who has a 4 bed house. On the day, our technician will examine your carpet and quote for any serious stains before commencing work.
The cost of carpet cleaning in Auckland can vary greatly. The most important factor in carpet cleaning prices is the quality of the service you decide on. "Cheap" carpet cleaner companies use low powered portable machines with warm water and weak suction. The good ones use bigger and more powerful truck-mounted machines with water close to 100 degrees. In case you're wondering, Klever's carpet cleaning prices start at $199.
Can Your Technicians Remove Stains?
YES! Our carpet technicians carry a broad range of specialised chemicals for treating various types of stains. We can remove, coffee, tea, blood, urine, food, grease and more. We will work until the stain is gone. We do have to mention that some things just don't come out no matter what we try, but we can tell you if this is the case for you.
How Do I Pay ?
Payment is easy. All our vans have mobile eftpos terminals that accept all major credit cards and debit cards. Once we finish cleaning you can simply tap and pay. On occasions where your not present, payment can be made via phone or internet.
How Long Does It Take To Dry ?
Not as long as you think. Your carpet technician is trained to inject steam into your carpet twice, then extract it 4 times. These extra strokes of powerful vacuum extraction remove all excess moisture leaving your carpet barely damp. On a nice day, your carpets should be dry by night fall. During rain or winter months drying times are about 20% longer, which is really only a few hours.
Our Expert Advice For Home Owners
Don't Use Vinegar & Baking Soda On Carpet
Every single week we get calls from home owners who have used vinegar and/or baking soda to try and fix stains on their carpet and have usually made things a lot worse in the process. The advice to do this is not coming from carpet experts, and doesn't even account for the difference between wool & synthetic carpets. Professionals can fix most stains at a reasonable price, but once you put vinegar & baking soda on it, things get a lot more difficult (if not impossible) to rectify.
Check DIY Carpet Stain Advice
Now I love a bit of DIY as much as the next guy. However the DIY advice online doesn't even begin with most basic of questions such as, is the stain acid or alkaline based? or is your carpet wool or synthetic? Without knowing this information with certainty before you begin, anything you do to your carpet runs the risk of making a real mess of things.
The most common issues we find with DIY disasters are big watermarks left behind, bleaching of carpet, and caked on residues that couldn't be removed without using powerful professional equipment.
Don't Steam Cleaning Pet Urine
Pet urine stains on carpet require specialised skills, chemicals and expertise to be removed properly. Pet urine contains Phosphorus, Uric acid, & other compounds called mercaptans that nature literally designed to smell strongly and stay in place for the pet to mark it's territory with. We are fighting mother nature!
Without very specific chemicals being used, standard steam cleaning of pet urine stains will likely, re-activate the smell making it worse, lock in any visible marks, and make fixing the problem nearly impossible for the experts (you should have hired) Do not be "cheap" with urine issues. If someone offers to fix pet urine problems for less than $250 I would be very suspicious as to the quality of work you're about to receive.
Do Remove Stains ASAP
Most of our clients are amazed at what we can remove from their carpet IF they call us in quickly. Blood, feces, urine, vomit, red wine, ink, gum, kids play doh, makeup etc. can usually all be removed with 100% success and leave your carpets looking like nothing ever happened.
However, if you wait weeks or months to treat these difficult stain types, the chances of total success reduce more and more with each passing day. The moral of the story is don't wait to get the experts in. If you want your carpet to look great and last a long time, early treatment of stains is an absolute must!
Do Read Online Reviews
All carpet cleaners are NOT created equal! If your carpet cleaner has bad or no online reviews then that should be a massive red flag. It is actually very hard to run a legitimate business in Auckland and have no online platform for people to review you. This means that it takes a deliberate effort on the part of business owners to hide the places they could be reviewed. If you hire a carpet technician that doesn't want their previous customers talking about the service they provided, you're asking for trouble, it's that simple.
The same goes for bad reviews, most customers will only leave a bad review once they have tried to resolve the problem with the business and failed. At Klever, we go above and beyond to deliver a customer experience that is consistently amazing and simply unrivalled. This is how we gained our 5 Star reputation across all review sites including Google, TradeMe, Facebook, Localist and others.
Do Get Carpets Cleaned Every 1-2 Years
Modern carpet should last 15-25 years before it starts looking worn out and in need of replacement. New manufacturing standards and processes produce a quality, hard wearing product that should last a very long time.
But, there's catch! It must be properly maintained to extend it's life this far. You see, when carpet is made, it comes out a little bit acidic on the pH scale. This is what makes new carpet so fluffy, nice to walk on, and stain resistant. Unfortunately, as we live our day to day lives in the home, cooking vapors, dust, bacteria and pollens drift around and settle on the carpet, slowly making it more and more alkaline. As the carpet becomes alkaline it looses it's softness and becomes matted and easier to stain.
Professional carpet cleaning fixes this issue by firstly removing the contaminants causing the alkaline shift and simultaneously moving the carpet back to its more acidic state leaving it fluffy and more resistant to staining, thus extending its life and keeping it looking great for years to come.
Our 3 Locations Cover All Of Auckland
