Klever Privacy Policy

Last updated: February 2026

Klever Carpet Cleaning (“we”, “us”, or “our”) operates the website klever.co.nz (the “Site”). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 and its 13 Information Privacy Principles (IPPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Site, contact us, request a quote, book services, or interact with our promotions (including on third-party platforms).

By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

 

1. Personal Information We Collect

We may collect personal information that can identify you, including but not limited to:

• Name, phone number, email address, physical address (e.g., for service quotes or bookings).
• Details about your cleaning needs or property.
• Payment information (processed securely via third-party providers; we do not store full card details).
• Log data automatically collected by your browser: IP address, browser type/version, pages visited, time/date of visit, time spent, referring/exit pages, and other statistics.

We use third-party services like Google Analytics to collect and analyze this data for improving the Site.

We do not intentionally collect sensitive personal information (e.g., health details) unless necessary and with your consent.

 

2. How We Collect Personal Information

We collect information:

• Directly from you (e.g., via contact forms, quote requests, emails, or phone).
• Automatically via cookies, pixels, and similar technologies when you visit the Site.
• From third parties (e.g., if you interact with our ads on external platforms), where permitted.

We collect personal information only for lawful purposes connected to our business (e.g., providing carpet cleaning services, responding to inquiries, marketing relevant offers) and only to the extent necessary (IPP 1).

We take reasonable steps to ensure you are aware of the collection, purpose, and intended recipients (IPP 3).

 

3. How We Use Your Personal Information

We use personal information to:

• Provide and improve our services (e.g., quotes, bookings, cleaning).
• Communicate with you (e.g., confirm appointments, send service updates).
• Send newsletters, marketing, or promotional materials (with your consent where required).
• Analyze Site usage and performance.
• Comply with legal obligations.

We limit use to the purpose of collection or directly related purposes, unless you consent otherwise or the law allows (IPP 10).

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies (including from Google Analytics and Google Ads) to enhance functionality, analyze traffic, and deliver personalized ads.

• Essential cookies enable core Site features.
• Analytics cookies (e.g., Google Analytics) track usage anonymously.
• Advertising cookies enable remarketing.

You can manage cookies via your browser settings (refuse all or get notified). Note: refusing cookies may limit Site functionality.

 

5. Google Ads Remarketing and Similar Features

We use Google Ads (including remarketing) to advertise klever.co.nz across the internet. This allows us to show relevant ads based on pages you viewed on our Site by placing a cookie on your device.

This cookie does not identify you personally or access your computer/files—it simply indicates you visited a page so we can show related ads.

Third-party vendors, including Google, use cookies and/or device identifiers to serve ads based on your past visits to our Site.

To opt out:

• Visit Google’s Ads Settings to manage or disable personalized ads.
• Or opt out of third-party cookies via the Network Advertising Initiative opt-out page.

6. Sharing and Disclosure of Personal Information

We may share personal information with:

• Service providers (e.g., Google for analytics/ads, hosting providers, payment processors) who help operate the Site or our business.
• Third parties as required by law or to protect rights/safety.

We do not sell personal information. Disclosures are limited to the original purpose or as permitted by the Privacy Act (IPP 11). If transferring overseas (e.g., to Google servers), we ensure comparable protection.

 

7. Data Retention

We retain personal information only as long as necessary for the purpose collected, or as required by law. After that, it is securely deleted or anonymized.

 

8. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction (IPP 5). This includes technical and organizational measures. However, no internet transmission or electronic storage is 100% secure—we cannot guarantee absolute security.

 

9. Your Privacy Rights

Under the Privacy Act 2020, you have rights to:

• Access your personal information we hold (IPP 6).
• Request correction if inaccurate (IPP 7).
• Complain about interference with privacy.

To exercise these, contact us (details below). We may charge reasonable fees for access requests in some cases.

If unsatisfied, contact the Office of the Privacy Commissioner: https://www.privacy.org.nz.

 

10. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with an updated “Last updated” date. Material changes will be notified via email (if provided) or prominent Site notice. Continued use after changes constitutes acceptance.

 

11. Contact Us

For questions, access/correction requests, or complaints:

Klever Carpet Cleaning
Email: [email protected]
Phone: [insert your phone number]
Address: [insert your business address, Auckland, NZ]

We have designated a contact person for privacy matters.